Assistance/Purchase Polcies
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Contact Us
For Product or Online Order related inquiries please contact us at 1.888.8LOUBIS (1-888-856-8247) or via email at customerservice.usa@christianlouboutin.fr. Please note we are available Monday-Friday from 9AM-6PM(EST) excluding holidays, and Sundays from 12PM-6PM (EST) excluding holidays.
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Returns
Please note that at this time merchandise purchased online cannot be returned or exchanged at any of the Christian Louboutin retail boutiques.
Return Policy
For online purchases Christian Louboutin will accept merchandise in its original condition for refund/exchange when accompanied by the original sale slip. Returned merchandise must include the original shoe box, dust bag, heel taps, and must be returned to us within 14 days from the date of delivery i.e. your return shipment must be postmarked within 14 days from receipt of your order. Shipping costs are non–refundable. A pre-printed return shipping label is included with all shipments for your convenience.There is a $10 fee for use of this label.
We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tag and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.
All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a fee. We thank you for your understanding.
Return Instructions
Instructions for returning merchandise are included with each shipment:
• Complete the return section on your return form and identify a return reason. Include the bottom half of this form with your return shipment.
• Include the original receipt.
• Ensure clear adhesive sole tags are attached.
• Include the original shoe box, shoe bag and heel taps.
• Place in appropriate shipping box and affix our return label. Do not send shoes back with Christian Louboutin Box exposed. A $10 return fee will be deducted from your refund for use of this label.
• Keep a record of your tracking number.
• Drop off your package at a UPS store or drop off location (for your closest location please visit www.ups.com)
Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.
Should you decide to use a carrier of your choice, please return the item prepaid and insured to:
Returns@CL
C/O MODAEXPRESS
900 Secaucus Road, UNIT C
07094, Secaucus New Jersey
Christian Louboutin will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.
Refunds and Processing Time
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.
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Exchanges
Please follow the procedure above. For online purchases Christian Louboutin will accept merchandise in its original condition for exchange when accompanied by the original sale slip. Returned merchandise must include the original shoe box, dust bag, heel taps, and must be returned to us within 14 days from the date of delivery i.e. your return shipment must be postmarked within 14 days from receipt of your order. All exchanges will be treated as a new order.
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If you wish to order a different item or size, please return your original merchandise and place a new order by calling 1.888.8LOUBIS (1-888-856-8247). Alternatively you can email us at customerservice.usa@christianlouboutin.fr. You will receive a refund for the returned merchandise once it is received back at our facility.
We offer free shipping on your exchange item(s), which will be shipped to you via UPS ground. Please note exchanges are subject to availability and we will do our best to ensure your request is satisfied. In case the size, style or color you need is not available, you will be notified and you will receive full refund less shipping cost.
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Shipping and Delivery
For security reasons, Christian Louboutin online purchases will require an adult signature upon delivery. All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders.
All orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day. Christian Louboutin cannot be responsible for unanticipated delays. All orders are subject to review and Christian Louboutin reserves the right to request additional identification information and to ship the order to the billing address.The billing information provided must be able to be verified and must match what your bank has on file. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Please allow 24 hours for this process in addition to your shipping time.
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Shipping Methods and Fees
Mainland U.S.
Ground
$20.00
Second-day
$30.00
Next Day
$50.00
Packages arrive within 1 business day, provided your order is placed by 2pm (EST).
Saturday Delivery
$70.00
Packages arrive on Saturday, provided order is placed before 2 pm (EST) on Friday
Same Day Delivery
$75 – only available for Manhattan Monday through Friday Please ensure that you place your order before 12pm. Order placed after this time cannot be delivered using same day service. Orders will be delivered between 2pm and 6pm. Please ensure you are available to sign for your order. If the driver is unable to obtain a signature a customer service representative wil call to arrange another delivery which will be subject to a fee.
Alaska, Hawaii,*
Next Day
$50.00
Second-day
$30.00
*Ground and Saturday delivery not available
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Tracking
To ensure the security of your delivery, we do not provide tracking numbers. However we will provide a link for you to track the progress of your package in your shipment confirmation email. An email confirmation is automatically emailed to once your purchase has been shipped.
Please note that packages can only be rerouted by a Christian Louboutin online boutique customer service representative.
Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to customerservice.usa@christianlouboutin.fr.
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Purchasing
Based on availability orders can be placed online directly though Christian Louboutin.com or by contacting one of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S. for delivery to clients in the U.S. , including Alaska and Hawaii. We are unable to deliver online purchases to other places at this time, but invite our clients to visit one of our boutiques.
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Account
Creating an account
You can register for an online account by clicking here or one of our online boutique customer service representatives can create an account for you while placing your order.
Managing your account
When you log in to your account, you will be able to do the following:
• Proceed through checkout faster when making a purchase
• Check the status of orders
• View past orders
• Make changes to your account information
• Change your password
• Store alternative addresses (for shipping to family members and friends!)
• Keep up to date through subscribing to the Loubi Times, Loubi Blog, and New Collection updates
Forgotten Passwords
If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration. Click here to receive a new password. Once you have successfully logged back into your account you may change your password.
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Product Availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain styles. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.
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Changes/Cancellations
Please be advised that if you wish to cancel or modify your order, please send an email as soon as possible to customerservice.usa@christianlouboutin.fr. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing we cannot guarantee the purchase can be cancelled or modified.
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Pricing
Prices displayed on the Christian Louboutin website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled. You agree that the risk of loss or damage to products you order from this website passes to you on delivery of the products, provided that we have received payment in full for the products.
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Payment/Verification
Christian Louboutin accepts the following credit cards for online purchases:
• Visa
• Mastercard
• American express
• Discover
All orders are subject to review and Christian Louboutin reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Please allow 24 hours for this process in addition to your shipping time. A copy of your order will be included with your shipment. Your credit card will not be charged at the time you submit your order but will be authorized for the full order amount. Your card will be charged at the time your product is shipped.
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Sales Tax
State laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence. Sales tax is added on all merchandise delivered to the following states: California, Florida, New Jersey, New York, Nevada. Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout. The actual sales tax will be calculated when your order is placed and may vary from the estimated tax.
Important Sales Tax Information for Colorado Customers
Christian Louboutin is not obligated to, and does not, collect Colorado sales tax. Your purchase is subject to Colorado sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The State of Colorado requires that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and to pay tax on those purchases. Retailers that do not collect Colorado sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Colorado Department of Revenue's website, www.taxcolorado.com. Retailers that do not collect Colorado sales tax are required by law to provide the Colorado Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Colorado Department of Revenue.
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Care
Our red soles…
Please be advised that red soles of our shoes will become worn. Do not worry as this is not a defect of the shoe and is expected to happen from use.
We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.
General care for all leathers:
• Keep leather surface clean and dry using a dry, soft cloth.
• Always store your footwear away from light and heat.
• Protect leather goods from rain and humidity.
• When not in use, store your footwear in the Christian Louboutin dust bag provided.
• Avoid contact with abrasive surfaces.
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Sizing Information
Sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but should you have additional questions, please contact our experienced customer service for assistance at 1-888-856-8247 or customerservice.usa@christianlouboutin.fr
Our size guide womens
Women size run all shoes espadrilles only IT US IT US 34 4 34,5 4,5 35 5 35 5 35,5 5,5 36 6 36 6 36,5 6,5 37 7 37 7 37,5 7,5 38 8 38 8 38,5 8,5 39 9 39 9 39,5 9,5 40 10 40 10 40,5 10,5 41 11 41 11 41,5 11,5 42 12
Our size guide mens
Men size run all shoes espadrilles only IT US IT US 39 6 39 6 39,5 6,5 40 7 40 7 40,5 7,5 41 8 41 8 41,5 8,5 42 9 42 9 42.5 9.5 43 10 43 10 43.5 10.5 44 11 44 11 44.5 11.5 45 12 45 12 45.5 12,5 46 13 46 13 46.5 13.5
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Repairs
Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists.
Leather Spa
10 West 55st,
New York New York, 10019
Tel: 212.262.4823
Fax: 212.262.4780
Email: info@leatherspa.com
Santana Creative Ltd
4817 Hargrove Rd Suite 107
Raleigh, NC, 27616
Tel: 919.521.8485
Fax: 919.278.7674
Email: customerservice@santanacreative.com
Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.
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Authentic Christian Louboutin Guarantee
Christian Louboutin sells its quality products though www.Christianlouboutin.com, its stores and select retailers. We cannot guarantee merchandise purchased from other sources will not be counterfeit, tampered with, second-hand or of other doubtful origin. All other websites with the name of CHRISTIAN LOUBOUTIN are illegal and may sell counterfeited products. We invite you to check the list of our worldwide stock list in the “Our boutiques” section of the site to verify the list of our official retailers. To know more about our anti-counterfeiting programs please visit http://stopfake.christianlouboutin.com/.
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Gift-Wrap
All Christian Louboutin.com orders are shipped with our standard shoe box and red tissue paper. We are also pleased to offer complimentary gift wrap. Please select this option and the style of wrapping paper you desire at at the time of checkout.
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Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
