FAQ

Once you have chosen your item or selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”

1. Log in to your account, create a new account, or checkout as a Guest.
2. Follow the instructions as prompted through checkout.
3. Complete the Billing information including the correct name, address and phone number of the cardholder.
4. Ship to the Billing address or select “SHIP TO AN ALTERNATE ADDRESS” and complete the Shipping information. Please note that Christian Louboutin reserves the right to ship the order to the billing address.
5. Complete the payment information using either a Credit Card or PayPal.
6. Review your order and press Submit.

If you are placing an order over the phone with us, we do not collect credit card details. You will receive a link to enter your payment information. For US orders, the link expires in 48 hours from when you initially receive it. For Canada orders, the link expires in 2 hours from when you initially receive it.

There is a minimum of $40.00 for your cart to successfully check out.

Additionally, some products may be fulfilled from a boutique and contingent on availability, there may be a slight delay in processing.

Unfortunately, the online boutique is unable to accept international credit cards at this time. Your billing information and shipping information must be within the region you are shopping in. For example, all orders on CL Canada must have Canadian billing and shipping details, and the same respectively for CL United States. However, we do accept PayPal for your convenience; kindly note, if you use PayPal, there are no exchanges facilitated, only a refund.

Please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to cancel or amend your online order as soon as possible.

Order processing typically begins once the purchase is submitted. Therefore, it is not guaranteed that we will be able to accommodate your request.

Additionally, some products may be fulfilled from a boutique and contingent on availability, there may be a slight delay in processing and shipping timeframe.

This only applies to our pre-orders; the $1 charge is a temporary pre-authorization from your credit card company/financial institution, which allows your card to be charged for the full amount when your purchase is completed. Pre-authorizing your card $1 prevents a larger monetary hold against your account while the order is pending review. Once the purchase has been confirmed and processed, the pending $1 charge will be automatically reversed. When placing a pre-order, you acknowledge and consent to the Christian Louboutin online boutique to securely store the payment used to process it once the stock is fulfilled and ready to ship.

With a Christian Louboutin Online Account you can manage your personal information and complete checkout quickly using stored addresses.

You can follow the progress of your online orders, access your online purchase history, and manage your Wishlist. Don’t forget to stay connected with all things LouboutinWorld by subscribing to our newsletter!

On the login page, click “FORGOT YOUR PASSWORD” and enter the email address associated to your Christian Louboutin online account.

An email will be sent with a link to reset your password. You can also contact an online sales associate at +1-888-856-8247, to assist with resetting your password.

We offer complimentary red ribbon on shoe and accessory orders; red ribbon is not available for leathergoods. Simply select the gift-wrapping option during checkout, prior to entering your payment information online.

For Beauty products, Christian Louboutin Beauty gift bags may be available upon request.

We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.

Pre-ordered items must be charged and shipped separately. It is acknowledged and consented to that the payment method provided at checkout is securely stored for future fulfillment. Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment timeframes.

If you select the option to have your order gift wrapped, you will also have the option to enter a small note to the gift recipient. Once gift wrap is selected, the invoice will automatically print without the prices showing.

For Beauty products, Christian Louboutin Beauty gift bags may be available upon request.

An item is not reserved while in your Shopping Bag but will remain visible as long as the stock is available online. To secure the item, you must complete the checkout process.

Due to the limited nature of our merchandise, orders with more than 3 units are subject for review.

There is a minimum of $40.00 for your cart to successfully check out.

Gift certificates can only be purchased and redeemed at freestanding Christian Louboutin boutiques.