Privacy policy

This document, together with additional information accessible at WWW.CHRISTIANLOUBOUTIN.COM (the “Website”), constitutes the “Privacy Policy” applicable between you and Christian Louboutin. The Privacy Policy regulates the processing of your personal data by Christian Louboutin as detailed in article 5 of this Privacy Policy. Any definition beginning with a capital letter and contained in the Privacy Policy shall have the same meaning as in the Terms of Use ("ToU") available through the following link ToU or in the Terms of Sale (“ToS”) available through the following link ToS , unless otherwise defined.
Data collected via the Website is hosted by Rampar, whose servers are located in United States of America. Your personal information may also be processed or stored in France, Switzerland. Personal information about our customers and their purchases may be stored in the Christian Louboutin Group’s centralized database and available at our boutiques worldwide to provide you with customer service.
If you do not accept the terms of the Privacy Policy, please leave the Website and do not make any purchases of products offered for sale on the Website. By using the Website or otherwise providing us with your personal information, you agree to the collection, use, disclosure and other handling of your personal information in accordance with the Privacy Policy and as otherwise permitted or required by applicable law.

We understand that your time is valuable. Therefore, we have set out below some important highlights of the Privacy Policy. You can obtain more information about how Christian Louboutin collects, uses, discloses, protects and otherwise handles personal information by reviewing the full Privacy Policy.

• The type(s) of personal information that we collect from or about you depend on the nature of your relationship with Christian Louboutin. For example, we may collect your title, name, date of birth, delivery and billing addresses, country, email address, telephone number, billing information, IP address, information about your browser and device, information about your behaviour on our Website, purchasing history and any other information you share with Christian Louboutin.
• The purposes for which we collect, use or disclose your personal information also depend on the nature of your relationship with Christian Louboutin. For example, we may collect, use or disclose your personal information for the purposes of: understanding your needs, expectations, preferences and behaviour; adapting, customizing and improving our communications, services, offers and Website content; processing and fulfilling your order; processing your on-line booking of an in-store appointment; creating and maintaining your on-line account; communicating with you; responding to your requests, questions and complaints; sending you commercial prospecting and marketing messages and adverts suited to your preferences; protecting against fraud, counterfeiting or other wrongdoing; analyzing the performance and effectiveness of and improving our products, campaigns and events; and such other purposes as are permitted or required by applicable law.
• We may share your personal information with other companies in the Christian Louboutin Group. We use certain third-party service providers who may have access to the personal information we collect, including service providers involved in the management of our Website and providing IT, hosting, maintenance and support services for our equipment, infrastructures, software, applications and databases, and providers of services essential to the execution of sales (e.g., payment provider, delivery provider and order follow-up), as described in greater detail below. We may also share personal information for other legal reasons, including in the context of legal proceedings, in the event of a prospective or completed business transaction, to comply with legal and regulatory requirements, and as otherwise permitted or required by applicable law.
• Despite our implementation of security safeguards, transmission of information via the internet, including using the Website or by other electronic means, is not completely secure. Although we do our best to protect your personal information, we cannot guarantee that personal information that is transmitted to Christian Louboutin, particularly by electronic means, will be totally secure. It is possible that third parties may unlawfully intercept or access such information.

We collect your personal data directly and indirectly from you.
When your personal information is collected in writing, obligatory information is preceded by an asterisk, as it is essential to the execution of the contract (including a sale or exchange), the performance of the services (including a repair) or compliance with a legal obligation.

The types of personal information collected by or on behalf of Christian Louboutin are as follows:

• Prefix/ Sex/ Title
• Surname
• First name
• Date of birth
• Home or delivery address (post code, city, country)
• Email address
• Telephone number
• Billing Information Note 1*
• Browsing behaviour on the Website (with cookies)
• All information about You shared with Christian Louboutin teams

Note 1 :* The website is encrypted according to SSL (Secure Socket Layer) protocol and is reinforced by a set of various existing encryption processes in order to provide the most effective protection possible for your confidential billing information. Christian Louboutin does not have access to your confidential banking information, only its banking partner has access to this confidential information (card number, expiry date, security code) and this information cannot be consulted by Christian Louboutin or any third party.Return to content preceding note 1

Christian Louboutin undertakes to collect and process your personal data in strict compliance with the applicable legal provisions and, where appropriate, to make the necessary declarations to the personal data protection supervisory authorities.

In accordance with the ToU, available through the following link ToU , minors are not authorised to use the website and Christian Louboutin does not collect any personal data from minors. If you are the parent or legal guardian of a minor who has registered on the website, please contact Christian Louboutin at one of the addresses mentioned in article 13 of this Privacy Policy to have your child’s registration cancelled and to delete all their personal data from the Christian Louboutin systems.

Use of your personal data

We may also process your personal information for such other purposes as are permitted or required by applicable law, including (without limitation) to satisfy a statutory reporting obligation, to investigate a contravention of law or contract, or in the case of an emergency.

Christian Louboutin will store your personal information only for the time necessary to fulfill the purposes for which the information was collected or as needed for authorized, legitimate, or legal purposes.

In the event of prolonged inactivity on your part, for a period of five (5) years, your User account will be deactivated. At the end of this period, Christian Louboutin may contact you to find out whether or not you wish to (i) continue to receive Newsletters and other publications from Christian Louboutin; (ii) keep your account.

Christian Louboutin reserves the right to retain your personal information for a longer period, in cases of suspected illegal activity on the Website, or for probative purposes in the context of an obligation (particularly accounting or legal obligations) during statutory limitation periods, or in response to any requests from the authorities responsible for the protection of personal information.

Christian Louboutin may also keep, for its records, copies of communications with you and any response to questions and/or comments sent by our Customer Service department.

Beyond the retention period, your personal information will be anonymized or destroyed by the Christian Louboutin systems. The same instruction will be given to any third parties with which your personal information has been shared in accordance with article 8 of the Privacy Policy.

Any personal information collected by Christian Louboutin may be shared with other companies in the Christian Louboutin Group, so that you can take advantage of high quality, tailored services in each of your interactions and contacts with Christian Louboutin; and so that Christian Louboutin can offer products and services that might interest you. Without limiting the above, Christian Louboutin’s affiliates may use any personal information we collect for the same purposes described at article 6 of the Privacy Policy.

Your Personal Information is transferred within the Christian Louboutin Group on the basis of the binding corporate rules, approved by the French Data Protection Authority (CNIL) (decision of 24 May 2018) accessible here. The list of Christian Louboutin companies with access to your Personal Information is accessible here. Christian Louboutin shares your personal information with trusted third parties acting on behalf of Christian Louboutin, particularly service providers involved in the management of our Website and providing IT, hosting, maintenance and support services for our equipment, infrastructures, software, applications and databases; and providers of services essential to the execution of sales (payment provider, delivery provider and order follow-up). Without limiting the foregoing, such third-party service providers currently include:

• Fiserv, Inc who may have access to the personal information of individuals who make a purchase on the Website for the purposes of processing the payment and may process such personal in the United States of America.
• CyberSource who may have access to the personal information of individuals who make a purchase on the Website for the purposes of processing the payment and may process such personal in the Unites States of America.
• Magento who may have access to the personal information of individuals who make a purchase on the Website for creating customer account on the website, for online purchasing, newsletter subscription and may process such personal in Europe.
• Salesforce who may have access to the personal information of individuals who make a purchase on the Website or in-store and may process such personal in the Unites States of America.
• Cegid who may have access to the personal information of individuals who make a purchase in-store and may process such personal in Switzerland.
• UPS who may have access to the personal information of individuals who make a purchase on our website for delivering your orders and may process such personal in the United States of America.

When Christian Louboutin organises joint events with our commercial partners, this may entail sharing your personal information with these partners, only when you have consented to this sharing and strictly in the context of such events.

Christian Louboutin undertakes to limit the sharing of your personal information exclusively to third parties for which this information is necessary for one of the purposes set out in article 6 of this Privacy Policy. Third parties selected by Christian Louboutin are contractually bound to comply with the confidentiality and security obligations in accordance with the laws and regulations in force.

Christian Louboutin may share your personal information if we believe that this disclosure is necessary to comply with current legal provisions, particularly in the context of legal proceedings.

In the event of a prospective or completed business transaction, such as a restructuring and/or reorganisation of Christian Louboutin, or if its assets are acquired by a third party or assigned to a third party in whole or in part, the customer list and your personal information may be disclosed to a third party for the purpose of deciding whether to proceed with the transaction and/or included in the transferred assets. As Christian Louboutin does not control the privacy policies or practices of such third parties, the use or disclosure of this information by third parties is not covered by this Privacy Policy.

Under no circumstances will Christian Louboutin offer your personal information for sale.

Your Personal Information is transferred within the Christian Louboutin group on the basis of the binding corporate rules, approved by the French Data Protection Authority (CNIL) (decision of 24 May 2018) accessible here. The list of Christian Louboutin companies with access to Your Personal Information is accessible here. Christian Louboutin may transfer your personal information to affiliates and third-party service providers outside of Canada. Christian Louboutin ensures that appropriate measures are put in place to preserve the security of your personal information when transferred outside of Canada. Since your personal information may be processed in foreign countries, it may be accessed by foreign courts, law enforcement and national security authorities in these jurisdictions.

You may contact Christian Louboutin’s Global Data Protection Officer at [email protected] to obtain written information about our policies and practices with respect to service providers outside of Canada, or to ask questions about the collection, use, disclosure or storage of personal information by such service providers.

To offer You customisable and customised services, Christian Louboutin uses cookies and other trackers for registration and sometimes to track Your browsing data on the Website.

10.1 What is a cookie?

A cookie is a small block of data, a text file, sent to your browser from a Web server and stored on the hard drive of your computer. This file allows its issuer to identify your computer for the validity period of the cookie, or for a maximum of six (6) months. Christian Louboutin also uses other tracers which function in a similar way to cookies. These tracers are referred to as "cookies". Cookies do not, therefore, allow you to be identified directly. By browsing the website, you accept the use of cookies under the terms and for the purposes set out in this Privacy Policy.
You can change your preferences in terms of cookie management at any time during your connection to the website.

10.2 What categories of cookies are used by Christian Louboutin on the website?

The website uses cookies that are strictly necessary for browsing and using the functionalities offered, functional cookies and performance cookies for creating website visit and performance statistics and advertising cookies enabling you to be offered customised advertising on the internet, including on your social media when you use the internet or your social media.

1. Technical cookies:

   Technical cookies are necessary for the technical functioning of the website and are therefore permanently activated to allow the successful conclusion of essential operations proposed by the website. Technical cookies cannot be disactivated. These cookies allow your route through the website to be tracked, the functioning of your basket to be managed until the purchasing process and you to be assisted in the event of any security problems.
   If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

2. Functional cookies:

   Functional cookies improve the functioning and ergonomics of the website because they remember the choices you make when you browse the website and provide you with customised services to give you a better experience. They can provide services that you have requested such as direct chat. Deactivating these cookies, the relevance of the recommendations could be reduced and the website’s browsing speed slowed down.
   If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

3. Performance cookies:

   Performance cookies collect information on how you use the website and allow us to analyse your browsing and measure the website’s audience. These cookies are exclusively used for statistical purposes and improve the functioning of the website.
   If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

4. Advertising cookies:

   Advertising cookies allow us to offer you customised advertising on the internet in line with your interests, particularly on social media, and to monitor the performance of our advertising. Advertising cookies on social media also allow you to connect to your social media and to share content from the website on your social media.
   If you would like to know more about our partners, data controllers or processors with access to these cookies, see the list here.

10.3 Data Analytics and Targeted Advertising

We may also work with service providers that use cookies on the Website to collect information, and to serve advertisements to you across the Internet (including on your social media accounts) based on that information. Without limiting the foregoing, such service providers currently include:

• Google Analytics. To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on the Website and others' websites. We use the data collected for optimizing marketing, refining advertising and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes data, please visit: https://policies.google.com/technologies/partner-sites. Instructions on opting out of Google Analytics using a specific plug-in are available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
• Facebook Analytics. We also use Facebook Analytics to measure your use of the Website, tailor the Website to your interests, and improve our products and services. We also use Facebook Analytics to offer you targeted advertising content based on your interests, the products and services you have viewed on the Website, your browsing history and the history of our relationship with you. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook.com/about/privacy/.
• We currently use cookies from the following publishers to offer you targeted advertising content based on your interests, the products and services you have viewed on the Website or placed in your cart on the Website, your browsing history and the history of our relationship with you:
  • Bing Ads, whose privacy policy can be found here;
  • Yahoo, whose privacy policy can be found here;
  • Weborama, whose privacy policy can be found here;
  • TikTok, whose privacy policy can be found here; and
  • YouTube, whose privacy policy can be found here.

10.4 How to manage your cookie preferences on the website?

Any registration of cookies on your computer requires your consent, which can be given and modified at any time without charge by changing your browser settings. Each browser has its own cookie management system. They are described in the help menu of each browser, and below you will find instructions on how to manage and disable cookies for the main types of web browsers:

For Internet Explorer 8 and later versions:

1. Go to “Tools” menu, then “Internet Options”
2. Click on “Privacy”
3. Select your preferred level of privacy

For Mozilla Firefox:

1. Go to “Tools” then “Options” menu
2. Click on the “Privacy” settings
3. Select your preferred option on the “Cookies” menu

For Opera:

1. Go to “Files” > “Preferences”
2. Click on “Privacy”
3. Select your preferred options

For Android:

1. Click on the upper right button
2. Go to “Settings” then “Privacy and security menu”
3. Select your preferred option

For Safari on iOS:

1. In the “Settings” app, go to “Safari” menu
2. Go to “Accept cookies” under “Privacy”
3. Select your preferred option

For Google Chrome:

1. Click the Chrome menu on the browser toolbar
2. Select “Settings” then click “show advanced settings”
3. In the “Privacy” section, click the “Content settings” button.
4. In the “Cookies” section, you can change cookies settings

In any event, if you reject our use of non-essential cookies, you may still use the Website, but you may be limited in using some of its features.

Use of the cookie consent platform

We offer the possibility for you to select your preferences regarding cookies collection for performance measurement, personalization and advertising purposes with no impact on your access to the website by clicking on cliquant ici.

The Website may contain links to other websites. Such third-party websites have their own privacy policies over which Christian Louboutin has no control. This Privacy Policy does not cover the use or the collection of your data by third party websites. Christian Louboutin is not liable for any misuse of your personal information by such third parties, which does not comply with the legal obligations in this regard. Christian Louboutin recommends that you review the privacy statements posted on other websites to understand the procedures for collecting and using personal information.

Christian Louboutin implements appropriate physical, technical and organisational measures to protect your personal information against loss, destruction, alteration, theft or unauthorised access, disclosure, copying, use or modification. Examples of the measures we currently use to protect personal information include, without limitation:

• Deploying Website security measures in line with security good practices (such as ISO 27001);
• Developing and implementing a security management program, based on risk methodology, to increase data protection;
• Implementing access controls;
• Undertaking regular scanning to detect system vulnerabilities and security issues; and
• Undertaking regular security audits performed by internal and external parties.

Your personal information is strictly confidential. Christian Louboutin’s employees who, as a result of their role, have access to your personal information, are subject to strict confidentiality obligations. Employees who may have access to your personal information may include members of our Sales, Customer Services, Customer Relationship Management, IT, E-Commerce, Business Analyst and Legal departments.

The Christian Louboutin Group has a procedure for handling a proven or suspected breach of the security of your personal information under the conditions and within any legal deadlines.

Christian Louboutin demands the same technical and organisational security measures from all third parties with which we collaborate.

Transactions concluded on the Website are protected by an SSL encryption process. Christian Louboutin reminds you, however, that no data transmission over the Internet is 100% secure and that all information communicated online can potentially be intercepted and used by people other than the intended recipient.

Christian Louboutin is free to change the Privacy Policy at any time. In such a case, Christian Louboutin will publish the new version of the Privacy Policy on the Website. You should visit the Website regularly to be informed of any changes. By using the Website, you accept the terms of the current Privacy Policy.

You can contact Christian Louboutin at any time to access your Personal Data, to update, correct or delete it, or restrict its processing, by writing to our Customer Service department at one of the following addresses, according to your place of residence:

• For the Americas area (Latin America, North America and South America), please contact:
  • [email protected]
  • [email protected]
  • Or please call the toll-free number: +1 888-856-8247
• For the Continental Europe area, please contact the address: [email protected]
• For the Asia Pacific area (except Japan), please contact the address: [email protected]
• For the Japan area, please contact the address: [email protected]
• For the Middle East area, please contact the address: [email protected]

When the processing of Your Personal Data is based on consent, the withdrawal of consent does not affect processing carried out before the withdrawal of consent. When the processing of Your Personal Data is based on the legitimate interest of Christian Louboutin, you can challenge the processing when your interests and your fundamental freedoms prevail over the legitimate interest of Christian Louboutin.

In order to satisfy your request, when Christian Louboutin has reasonable doubts about your identity, Christian Louboutin reserves the right to ask you for any additional information enabling it to identify you with certainty.

Where necessary, You must ensure that you provide Christian Louboutin with any changes to Your information, in particular to allow us to ship your orders to the correct address and to contact you if necessary.

In the event of a dispute regarding the way in which Christian Louboutin collects and processes your Personal Data, you have the option to:

• issue a complaint by following the procedure accessible here
• inform the Data Protection Officer by email to [email protected] or
• file a complaint with the relevant supervisory authority.