Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 30-days from delivery. Returned merchandise must be accompanied by the order Invoice, the original shoe box, dust bag, heel taps, and adhesive sole tags.
Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. All exchange orders are shipped via free ground shipping.
Please note we cannot facilitate a direct exchange on a PayPal transaction. An exchanged order can only be returned for a refund.
Please follow these steps to return/exchange your online order:
- Log into your Christian Louboutin Online Account. On the Orders page, find the order you would like to return and click Create Return.
- Select the item you wish to return and identify a return reason. If prompted, provide additional details regarding the return in the comment field. Once submitted, an RMA will be created and a confirmation will be sent to the email address on the original purchase. Download and Print the pre-paid return label.
- Affix the label to your Shipping Box; if using the original packaging be sure that the original label is fully removed or covered. Do not send shoes back with the Christian Louboutin box exposed.
- Drop your package off at a local UPS staffed location and obtain a receipt with a copy of the tracking number.
- To Exchange for a different item or size, please return your original merchandise as per the above instructions and call Customer Service to facilitate your exchange. Please note, Direct Exchanges are subject to stock availability.
- Refunds or Direct Exchanges will be processed within 2-14 business days of the return check-in date.
A refund is issued within 14 business days from the date the package arrives at our warehouse. You will be notified via email once the credit has been processed. It may take additional business days for the credit to post to your account depending on your financial institution.
Shipping charges on your original order are non-refundable. We offer free return shipping with use of our prepaid return label.
Online orders cannot be returned to Christian Louboutin boutiques at this time. All merchandise must be sent back to our warehouse facility in accordance with our policy.
All online gift orders can be returned to our warehouse in accordance with our online return policy. The returned merchandise will be credited to the original form of payment. Online orders cannot be returned or exchanged at boutiques at this time.
We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tags and before disposing of any original packaging. If you notice a defect or damage on your merchandise, please contact us immediately at +1-888-856-8247. In order to assess a claim, we often request photos of the damaged item and/or the original packaging.
Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition.
Returning shoes of which the soles appear damaged may result in a denied return; to avoid a denied return or fee, kindly use a clean, flat, carpeted surface while trying on our shoes (if a carpet is not available, we suggest trying the shoe on top of the dust bag provided in the shoe box).
Yes, there is no restocking fee, and we happily provide you with a prepaid return label. If you have issues with creating a return, please contact our team here. Returns must be sent back within 30 days of delivery date; detailed return instructions are also included in your package.
We invite you to contact us at Customer Service at 1.888.8LOUBIS (1-888-856-8247) Monday to Friday from 9AM-6PM (EST) excluding holidays, and Saturdays from 9AM-5PM (EST) excluding holidays. No retraction can be exercised in our physical points of sale.