Returns FAQ

If you have an account with us, please follow these steps to return/exchange your online order:

1. Log into your Christian Louboutin Online Account. On the Orders page, find the order you would like to return and click Create Return.
2. If you checked out as a Guest, please visit our homepage and scroll to the bottom to request a return or kindly contact our Client Services team directly.
3. Select the item you wish to return and identify a return reason. If prompted, provide additional details regarding the return in the comment field. Once submitted, an RMA will be created and a confirmation will be sent to the email address on the original purchase. Download and Print the pre-paid return label.
4. Affix the label to your Shipping Box; if using the original packaging be sure that the original label is fully removed or covered. Do not send shoes back with the Christian Louboutin box exposed.
5. Drop your package off at a local UPS staffed location and obtain a receipt with a copy of the tracking number.
6. To Exchange for a different item or size, please return your original merchandise as per the above instructions and call Client Services to facilitate your exchange. Please note, exchanges are subject to stock availability.
7. Refunds or Exchanges will be processed within 14 business days of the return check-in date.

If you checked out as a Guest, please visit our homepage and scroll to the bottom to request a return or kindly contact our Client Services team directly.

An online order processed in the US can be returned or exchanged in a freestanding Christian Louboutin US boutique; the same terms apply, that it must be unworn.

A refund is issued within 10-14 business days from the date the package arrives at our warehouse and is inspected. Contingent on your bank, it may take additional business days for the credit to post to your account.

Shipping charges on your original order are non-refundable. We offer free return shipping with use of our prepaid return label.

Online orders cannot be returned to a boutique. All orders must be returned to our warehouse.

Products returned must be unworn and in its original condition in accordance with our policy.

For the US, an online order can be returned to our warehouse or a freestanding US Christian Louboutin in accordance with our return policy. The returned merchandise will be credited to the original form of payment.

We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tags and before disposing of any original packaging. If you notice a defect or damage on your merchandise, please contact us immediately at +1-888-856-8247. In order to assess a claim, we often request photos of the damaged item and/or the original packaging.

Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition.

Returning shoes of which the soles appear damaged may result in a denied return; to avoid a denied return, kindly use a clean, flat, carpeted surface while trying on our shoes (if a carpet is not available, we suggest trying the shoe on top of the dust bag provided in the shoe box).

Yes, there is no restocking fee, and we happily provide you with a prepaid return label. If you have issues with creating a return, please contact our team here. Returns must be sent back within 30 days of delivery date; detailed return instructions are also included in your package.

We invite you to contact us at Customer Service at 1.888.8LOUBIS (1-888-856-8247) Monday to Friday from 9AM-6PM (EST) excluding holidays, and Saturdays from 9AM-5PM (EST) excluding holidays. No retraction can be exercised in our physical points of sale.