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- Ordering Online Shipping & Delivery Payment
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- FAQ
Once you have chosen your item or selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”
Please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to cancel or amend your online order as soon as possible.
Order processing typically begins once the purchase is submitted. Therefore, it is not guaranteed that we will be able to accommodate your request.The $1 charge is actually a temporary pre-authorization from your credit card company/financial institution, which allows your card to be charged for the full amount when your purchase is completed. Pre-authorizing your card $1 prevents a larger monetary hold against your account while the order is pending review. Once the purchase has been confirmed and processed, the pending $1 charge will be automatically reversed.
On the login page, click “FORGOT YOUR PASSWORD” and enter the email address associated to your Christian Louboutin online account.
An email will be sent with a link to reset your password. You can also contact an online sales associate at +1-888-856-8247, to assist with resetting your password.For Beauty products, Christian Louboutin Beauty gift bags are available upon request.
We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.
Pre-ordered items must be charged and shipped separately. Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment timeframes.If you select the option to have your order gift wrapped, you will also have the option to enter a small note to the gift recipient. Once gift wrap is selected, the invoice will automatically print without the prices showing.
For Beauty products, Christian Louboutin Beauty gift bags are available upon request.Same Day Delivery is available only for US clients within Manhattan on Monday through Friday, provided the order is placed before 12 pm (EST).
The delivery cost is $75.00. Same Day orders are delivered between 2pm and 6pm, and must be signed for upon delivery. If the driver is unable to obtain a signature, a customer service representative will call to arrange another delivery, which may be subject to a fee.Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.
We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package.Order processing begins as soon as the order is submitted. All orders are subject to review and Christian Louboutin may request additional identification information, which may take up to 24-48 in addition to your shipping time.
If delivery of your order is unsuccessful, please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to arrange a will call at a local facility where you can pick up your package at a more convenient time.
Please note that the pick-up location is predetermined by the shipping address zip code and the package will only be held for 5 business days. UPS requires a government issued photo ID and the name on the package must be the person picking it up.
US state laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence.
Christian Louboutin is registered to collect sales and use taxes in all states which impose such a tax.
Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout. The actual sales tax is calculated when your order is placed and may vary from the estimated tax.
Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable. PST, GST and HST are not applied to other Canadian taxes. Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus shipping. PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer. All taxes are calculated and listed separately and a sum value is indicated under Tax.
Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 30-days from delivery. Returned merchandise must be accompanied by the order Invoice, the original shoe box, dust bag, heel taps, and adhesive sole tags.
Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. All exchange orders are shipped via free ground shipping. Please note we cannot facilitate a direct exchange on a PayPal transaction. An exchanged order can only be returned for a refund.
Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition.
Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be restored to sellable condition. If applicable, the fee is deducted from your return and the cost will vary based on the level of repair.
To avoid causing any scuff marks or indentations to our soles while trying them on for fit, be sure to use a clean, carpeted surface.
Size Guide: Womens
Women | ||
---|---|---|
Shoes | ||
Louboutin | Us | UK |
34 | 4 | 1 |
34.5 | 4.5 | 1.5 |
35 | 5 | 2 |
35.5 | 5.5 | 2.5 |
36 | 6 | 3 |
36.5 | 6.5 | 3.5 |
37 | 7 | 4 |
37.5 | 7.5 | 4.5 |
38 | 8 | 5 |
38.5 | 8.5 | 5.5 |
39 | 9 | 6 |
39.5 | 9.5 | 6.5 |
40 | 10 | 7 |
40.5 | 10.5 | 7.5 |
41 | 11 | 8 |
41.5 | 11.5 | 8.5 |
42 | 12 | 9 |
Size Guide: Mens
Men | ||
---|---|---|
Shoes | ||
Louboutin | Us | UK |
39 | 6 | 5 |
39.5 | 6.5 | 5.5 |
40 | 7 | 6 |
40.5 | 7.5 | 6.5 |
41 | 8 | 7 |
41.5 | 8.5 | 7.5 |
42 | 9 | 8 |
42.5 | 9.5 | 8.5 |
43 | 10 | 9 |
43.5 | 10.5 | 9.5 |
44 | 11 | 10 |
44.5 | 11.5 | 10.5 |
45 | 12 | 11 |
45.5 | 12.5 | 11.5 |
46 | 13 | 12 |
46.5 | 13.5 | 12.5 |
47 | 14 | 13 |
47.5 | 14.5 | 13.5 |
48 | 15 | 14 |
If the item you are interested in is sold out online, please contact us at +1-888-856-8247, or by sending an email to customerservice.usa@us.christianlouboutin.com, for US clients, or to customerservice.ca@us.christianlouboutin.com for CA clients, and a representative will check stock availability at our Christian Louboutin freestanding boutiques.
Please note, our freestanding boutiques have different ordering and return policies than Christianlouboutin.com. All of our boutiques are able to ship domestically and to some countries internationally. Please inquire with a boutique directly for specific purchase and shipping policies that may apply.
We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.
Pre-ordered items must be charged and shipped separately. Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment timeframes.Our skilled artisans handcraft all Christian Louboutin shoes and handbags in Europe, specifically in Italy and Spain. Christian Louboutin Beauty products are produced in the United States, France and Germany.
Special Orders must be placed in-person at one of our freestanding boutiques. All requests are subject to availability and approval by the Christian Louboutin head office. Contingent on materials and production, the process takes approximately 3-4 months or longer. Payment is due in full at the time of order and all sales on Special Order products are final.
Should you have additional questions, please contact the Client Services team at +1 888 856 8247 (1888-8LOUBIS), or by emailing customerservice.usa@us.christianlouboutin.com, for US clients, or customerservice.ca@us.christianlouboutin.com, for CA clients.
Our trademark red soles are created by applying lacquer on top of classic European beige leather soles. Please be advised that the red sole will become worn, revealing the natural color of the European sole underneath.
The red wearing off is not a defect and is expected to happen with use. If you are unhappy with the natural wear of our soles, they can be repainted with our signature red color. This is not an in-house service, however, we recommend several cobblers that have perfected these techniques as well as others to recover our soles.
While we currently do not provide in-house repair services, we recommend several high-quality cobblers that have perfected these techniques. Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists:
Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.
If you would like advice on repair services, please contact the Client Services team at customerservice.usa@christianlouboutin.fr, for US clients, and customerservice.ca@christianlouboutin.fr, for CA clients.Generally, our factory includes one Christian Louboutin dust bag per style. Two dust bags are included for styles in delicate fabrics, such as strass, glitter and pony hair.
Shoe boxes are made per pair during production and unfortunately, we are unable to provide additional shoe boxes upon request.Online
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Social Media
Follow @Louboutinworld on the following social media channels:
Use the hashtag #LouboutinWorld or #LouboutinHomme when wearing Monsieur Louboutin’s creations!
Boutiques
To receive new arrivals from your local boutique, please contact us at customerservice.usa@us.christianlouboutin.com, for US clients, and customerservice.ca@us.christianlouboutin.com, for CA clients, to be added to their new arrivals lists.Our company is persistently combating the distribution of counterfeit Christian Louboutin products.
Our legal team has a “zero tolerance” policy and has successfully removed countless websites selling counterfeit and infringing Christian Louboutin merchandise. Despite our constant efforts, websites appear and disappear every day. Therefore, we suggest you protect yourself by purchasing only via authorized retailers or directly with us.
To find out more about our anti-counterfeiting initiatives, please visit our Stopfake dedicated page.
Authenticity of Christian Louboutin goods relies on numerous factors, therefore company policy requires us to view merchandise in person to determine authenticity.
The party shipping the package is liable for all shipping charges.
If the merchandise is deemed counterfeit, it will be confiscated and you will be provided with an official letter confirming receipt of fake Christian Louboutin goods. Such statements are only dispatched upon receipt of fake goods.
On the contrary, if goods turn out to be authentic, they will be returned to you.
Please visit our Stopfake dedicated page and contact our Stopfake Team to see if you are eligible for the authentication process.
Unfortunately, we are unable to provide authenticity services when purchases are made through private vendors such as consignment shops or online auction websites.
To report a website selling fake Christian Louboutin products, please visit the Stopfake dedeicated page and contact our Stopfake Team through the contact form or section of through the built-in proprietary online store checker.
Our boutiques showcase selected products at markdown twice a year. We cannot confirm the dates or styles, however, if you are interested in being updated,
Please use our Store Locator and email your closest boutique!
Our very first outlet has opened August 2020! It is in Cabazon, California.
Please use our Store Locator for more information. All products purchased from our Outlet are final sale – no refunds, exchanges, or credits are issued.
Please use our Store Locator to find your nearest Christian Louboutin Boutique. Please note, we only list our freestanding boutiques and concessions; we are unable to provide a worldwide list of our wholesale partners.
Please use our Store Locator, which allows you to select from the following categories to find which boutique(s) carry the item(s) you are looking for:
Gift certificates are only available for purchase at our freestanding boutiques and can only be purchased in person. Please use our Store Locator to find the closest boutique to you.
If you are in need of further assistance, please contact our dedicated Client Services team (known internally as the Loubi Angels), and they will be more than happy to provide you with the exceptional customer service Christian Louboutin is known for!
Our team can be reached by phone at +1 888 856 8247 (1888-8LOUBIS), or by email at customerservice.usa@us.christianlouboutin.com for US clients, and customerservice.ca@us.christianlouboutin.com, for CA clients.