Once you have chosen your item or selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”

1. Log in to your account, create a new account, or checkout as a Guest.
2. Follow the instructions as prompted through checkout.
3. Complete the Billing information including the correct name, address and phone number of the cardholder.
4. Ship to the Billing address or select “SHIP TO AN ALTERNATE ADDRESS” and complete the Shipping information. Please note that Christian Louboutin reserves the right to ship the order to the billing address.
5. Complete the payment information using either a Credit Card or Paypal.
6. Review your order and press Submit.

Please contact us via phone at +1 888 856 8247 (1888-8LOUBIS) Option 2, option 2, to cancel or amend your online order as soon as possible.

On the login page, click “FORGOT YOUR PASSWORD” and enter the email address associated to your Christian Louboutin online account.

We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.

For Beauty products, Christian Louboutin Beauty gift bags are available upon request.

If you select the option to have your order gift wrapped, you will also have the option to enter a small note to the gift recipient. Once gift wrap is selected, the invoice will automatically print without the prices showing.

• Ground - FREE (3-5 business days)
• Second Day - $30.00 (2 business days)
• Next Day - $50.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)
• Saturday Delivery $70.00 - Packages arrive on Saturday, provided your order is placed before 2 pm (EST) on Friday
• Same Day Delivery $75.00 – only available for Manhattan, Monday through Friday, provided your order is placed before 12 pm (EST)
• Same Day orders are delivered between 2pm and 6pm, and must be signed for upon delivery. If the driver is unable to obtain a signature, a customer service representative will call to arrange another delivery, which will be subject to a fee.

• Second Day - $30.00 (2 business days)
• Next Day - $50.00 Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

• Standard- FREE (2-6 business days)
• Express - C$25.00 (2 business days)
• Expedited - C$35.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

• Express - C$25.00 (2 business days)
• Expedited - C$35.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

Same Day Delivery is available only for US clients within Manhattan on Monday through Friday, provided the order is placed before 12 pm (EST).

Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

Order processing begins as soon as the order is submitted. All orders are subject to review and Christian Louboutin may request additional identification information, which may take up to 24-48 in addition to your shipping time.

If delivery of your order is unsuccessful, please contact us via phone at +1 888 856 8247 (1888-8LOUBIS) Option 2, option 2, to arrange a will call at a local facility where you can pick up your package at a more convenient time.

Please note that the pick-up location is predetermined by the shipping address zip code and the package will only be held for 5 business days. UPS requires a government issued photo ID and the name on the package must be the person picking it up.

US state laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence.

Sales tax is added on all merchandise delivered to the following US states:

• Georgia
• California
• Illinois
• Florida
• New Jersey
• New York
• Nevada
• Texas

Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable. PST, GST and HST are not applied to other Canadian taxes. Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus shipping. PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer. All taxes are calculated and listed separately and a sum value is indicated under Tax.

Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 14-days from delivery. Returned merchandise must be accompanied by the order Invoice, Return Form, the original shoe box, dust bag, heel taps, and adhesive sole tags.

Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.

1. 1. Log into your Christian Louboutin Online Account. On the Orders page, find the order you would like to return and click Create Return.
2. 2. If you checked out as a guest, create your return here by entering the email address on the original purchase and the order number.
3. 3. Select the item you wish to return and identify a return reason. If prompted, provide additional details regarding the return in the comment field. Once submitted, an RMA will be created and a confirmation will be sent to the email address on the original purchase. Download and Print the pre-paid return label.
4. 4. Affix the label to your Shipping Box; if using the original packaging be sure that the original label is fully removed or covered. Do not send shoes back with the Christian Louboutin box exposed.
5. 5. Drop your package off at a local UPS staffed location and obtain a receipt with a copy of the tracking number.
6. 6. To Exchange for a different item or size, please return your original merchandise as per the above instructions and place a new order at your convenience. You will receive a refund for the returned merchandise once the item(s) has been received by our fulfillment center.
7. 7. Direct Exchanges are subject to availability but can be requested by contacting an online sales associate at +1-888-856-8247, option 2.

Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition.

Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be restored to sellable condition. If applicable, the fee is deducted from your return and the cost will vary based on the level of repair.

To avoid causing any scuff marks or indentations to our soles while trying them on for fit, be sure to use a clean, carpeted surface.

1. Sizing advice for Christian Louboutin shoes vary from style to style. Generally our shoes run true to size but as everyone’s feet differ, sizing preference depends solely on the wearer.
2. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material; when in actuality, going up in size only affects the length.
3. Please keep in mind that none of our shoes are pre-stretched, but the majority of our materials will open up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming the perfect fit.
4. To assist with sizing differences, our online specialists try on each style and provide general sizing advice on our website. Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions to Louboutin sizing.
5. We provide these references to help you find the best fit, but should you have additional questions, please contact our experienced Client Services team for assistance at +1-888-856-8247, option 1 or you can email customerservice.usa@christianlouboutin.fr for US and customerservice.ca@christianlouboutin.fr for CA.

Size Guide: Womens

Size Guide: Mens

If the item you are interested in is sold out online, please contact us at +1-888-856-8247, option 1 or by sending an email to customerservice.usa@christianlouboutin.fr, for US clients, or to customerservice.ca@christianlouboutin.fr for CA clients, and a representative will check stock availability at our Christian Louboutin freestanding boutiques.

Please note, our freestanding boutiques have different ordering and return policies than Christianlouboutin.com. All of our boutiques are able to ship domestically and to some countries internationally. Please inquire with a boutique directly for specific purchase and shipping policies that may apply.

We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.

Our skilled artisans handcraft all Christian Louboutin shoes and handbags in Europe, specifically in Italy and Spain. Christian Louboutin Beauty products are produced in the United States, France and Germany.

Special Orders must be placed in-person at one of our freestanding boutiques. All requests are subject to availability and approval by the Christian Louboutin head office. Contingent on materials and production, the process takes approximately 3-4 months or longer. Payment is due in full at the time of order and all sales on Special Order products are final.

Should you have additional questions, please contact the Client Services team at +1 888 856 8247 (1888-8LOUBIS) Option 2, option 1, or by emailing customerservice.usa@christianlouboutin.fr, for US clients, or customerservice.ca@christianlouboutin.fr, for CA clients.

Our trademark red soles are created by applying lacquer on top of classic European beige leather soles. Please be advised that the red sole will become worn, revealing the natural color of the European sole underneath.

The red wearing off is not a defect and is expected to happen with use. If you are unhappy with the natural wear of our soles, they can be repainted with our signature red color. This is not an in-house service, however, we recommend several cobblers that have perfected these techniques as well as others to recover our soles.

• Always store your Christian Louboutin products away from light and heat.
• Protect leather goods from rain and humidity.
• When not in use, store your footwear in the Christian Louboutin dust bag provided.
• Avoid contact with abrasive surfaces.

While we currently do not provide in-house repair services, we recommend several high-quality cobblers that have perfected these techniques. Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists:

• Leather Spa 55 West 55th St, New York, New York, 10019
• Tel: 212.262.4823
• Fax: 212.262.4780
• Email: info@leatherspa.com

• Santana Creative Ltd 2900 Rowland Rd Raleigh, NC, 27616
• Tel: 919.521.8485
• Fax: 919.278.7674
• Email: customerservice@santanacreative.com

• Pasquale Shoe Restoration 5616 San Vicente Blvd, Los Angeles, CA, 90019
• Tel: 323.936.6883
• Email: contact@pasqualeshoerepair.com

• Nicks Custom Boots & Shoe Repair 167 Dupont Street, Toronto, ON M5R 1V5
• Tel: 416.924.5930
• Email: info@nickscustomboots.com

Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.

Generally, our factory includes one Christian Louboutin dust bag per style. Two dust bags are included for styles in delicate fabrics, such as strass, glitter and pony hair.

Online

To stay up-to-date on everything Christian Louboutin, subscribe to our “Newsletter”

Social Media

Follow @Louboutinworld on the following social media channels:

• Instagram
• Facebook
• Twitter

Use the hashtag #LouboutinWorld or #LouboutinHomme when wearing Monsieur Louboutin’s creations for a chance to be featured on our page!

Boutiques

Our company is persistently combating the distribution of counterfeit Christian Louboutin products.

Our legal team has a “zero tolerance” policy and has successfully removed countless websites selling counterfeit and infringing Christian Louboutin merchandise. Despite our constant efforts, websites appear and disappear every day. Therefore, we suggest you protect yourself by purchasing only via authorized retailers or directly with us.

To find out more about our anti-counterfeiting initiatives, please visit our Stopfake dedicated page.

Authenticity of Christian Louboutin goods relies on numerous factors, therefore company policy requires us to view merchandise in person to determine authenticity.

The party shipping the package is liable for all shipping charges.

If the merchandise is deemed counterfeit, it will be confiscated and you will be provided with an official letter confirming receipt of fake Christian Louboutin goods. Such statements are only dispatched upon receipt of fake goods.

On the contrary, if goods turn out to be authentic, they will be returned to you.

Please visit our Stopfake dedicated page and contact our Stopfake Team to see if you are eligible for the authentication process.

Unfortunately, we are unable to provide authenticity services when purchases are made through private vendors such as consignment shops or online auction websites.

To report a website selling fake Christian Louboutin products, please visit the Stopfake dedeicated page and contact our Stopfake Team through the contact form or section of through the built-in proprietary online store checker.

Please use our Store Locator to find your nearest Christian Louboutin Boutique. Please note, we only list our freestanding boutiques and concessions; we are unable to provide a worldwide list of our wholesale partners.

Please use our Store Locator, which allows you to select from the following categories to find which boutique(s) carry the item(s) you are looking for:

1. Women
2. Men
3. Handbags
4. Beauty

Gift certificates are only available for purchase at our freestanding boutiques and can only be purchased in person. Please use our Store Locator to find the closest boutique to you.

If you are in need of further assistance, please contact our dedicated Client Services team (known internally as the Loubi Angels), and they will be more than happy to provide you with the exceptional customer service Christian Louboutin is known for!

Our Client Services team can be reached by phone at +1 888 856 8247 (1888-8LOUBIS) Option 2, option 1, or by email at customerservice.usa@christianlouboutin.fr for US clients, and customerservice.ca@christianlouboutin.fr, for CA clients.