1. CONTACT US

For Online Order related inquiries please contact us at 1.888.8LOUBIS OPTION 2 (1-888-856-8247 #2) or via email at eboutique.usa@christianlouboutin.fr . Please note we are available Monday-Friday from 9AM-6PM (EST) excluding holidays, and Saturdays from 10AM-6PM (EST) excluding holidays.

For general customer service or boutique related questions please contact us a 1.888.8LOUBIS OPTION 1 (1-888-856-8247 #1) or via email at customerservice.usa@christianlouboutin.fr 

2. CHRISTIAN LOUBOUTIN RETURN POLICY

The below Online Purchase and Return Information governs purchases made through the Christian Louboutin US website. For Canadian orders, shipping and returns information, please select Canada as your country on the homepage.

Please note that at this time merchandise purchased online cannot be returned or exchanged at any of the Christian Louboutin retail boutiques.

2.1. Return Policy

For online purchases Christian Louboutin will accept merchandise in its original condition for refund/exchange when accompanied by the original sale slip. Returned merchandise must also include the original shoe box, dust bag, heel taps, and adhesive sole tags and must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). Shipping costs are non–refundable. A pre-printed return shipping label is included with all shipments for your convenience.

We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tag and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.

All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be refurbished for sale. We thank you for your understanding.

2.2. Return Instructions

Instructions for returning merchandise are included with each shipment:

  • Complete the return section on your return form and identify a return reason. Include the bottom half of the form with your return shipment.
  • Include the original receipt.
  • Ensure clear adhesive sole tags are attached.
  • Include the original shoe box, shoe bag and heel taps.
  • Place in appropriate shipping box and affix our return label. Do not send shoes back with Christian Louboutin Box exposed.
  • Keep a record of your tracking number.
  • Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com). Do not use a drop box location for security.

Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted.

Christian Louboutin will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.

2.3. Refunds and Processing Time

Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.

3. EXCHANGES

For online purchases Christian Louboutin will accept merchandise in its original condition for an exchange when accompanied by the original receipt. Returned merchandise must include the original shoe box, dust bag, and heel taps, and must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order).

Please follow all of the procedures and requirements above to return your merchandise to our facility. We can facilitate a onetime direct exchange on an order upon request. A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. We offer free ground shipping on your exchanged item(s). Please contact an online representative to confirm your exchange request by calling 1.888.8LOUBIS OPTION 2 (1-888-856-8247 #2) or via email at eboutique.usa@christianlouboutin.fr .

Alternatively, a new exchange order can be submitted at any time, and your returned order will be processed with a full refund to the original form of payment. If the right size, style, or color is not available online, please contact us for further assistance.

4. CHRISTIAN LOUBOUTIN BEAUTE

4.1. Shipping

All Christian Louboutin Beaute orders totaling $100.00 or less will be shipped via UPS SurePost, unless an expedited shipping option is selected at checkout. SurePost does not require a signature upon delivery and is delivered via USPS. Any orders exceeding $100.00 will be shipped via UPS ground with a signature required, as per our standard policy. All purchases will have tracking information sent via email once the order is processed for shipment.

4.2. Return Policy

For online purchases, Christian Louboutin will accept Beauté merchandise for refund only when accompanied by the original sales slip. Christian Louboutin Beauté products cannot be exchanged. Products must be completely unused and will only be accepted for return when in their original condition. Returned products must also be in their original packaging and must be shipped back in their original delivery box. Purchases must be returned to us within 14 days from the date of delivery (i.e., your return shipment must be postmarked within 14 days from receipt of your order).

Shipping costs are non-refundable. A pre-printed return shipping label is included with all shipments for your convenience.

We strongly advise all customers to check merchandise thoroughly upon delivery. For any discrepancies with your order upon receipt, please retain all documentation and packaging, and contact us immediately.

4.3. Return Instructions

Instructions for returning Christian Louboutin Beauté merchandise are included with each shipment:

  • Complete the return section on your return form and identify a return reason. Include the bottom half of this form with your return shipment.
  • Include the original receipt.
  • Pack merchandise in its original packaging.
  • Use only the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for return.
  • Affix our return label.
  • Keep a record of your tracking number.
  • Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com) Do not use a drop box location for security.

Christian Louboutin reserves the right to refuse any return on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.

5. ORDER PROCESSING AND DELIVERY

For security reasons, Christian Louboutin online purchases will require an adult signature upon delivery. All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package. Christian Louboutin cannot be responsible for unanticipated delays.

All orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

All orders are subject to review and Christian Louboutin reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes. Order processing time begins as soon as the order is submitted, but may take up to 24-48 business hours should we need to reach out for additional verification.

6. SHIPPING METHODS AND FEES

Mainland U.S.

 

SurePost (Beaute only)

FREE (three to eight business days)

Ground

FREE (three to five business days)

 

Second-day

$30.00 (two business days once shipped)

Packages arrive within 2 business days, provided your order is placed by 2pm (EST).

 

Next Day

$50.00 (one business day once shipped)

Packages arrive within 1 business day, provided your order is placed by 2pm (EST).

 

Saturday Delivery

$70.00

Option appears after 2PM (EST) on Thursday through 2PM (EST) Friday for packages to arrive on Saturday.

 

Same Day Delivery

$75 – only available for Manhattan Monday through Friday

Please ensure that you place your order before 12 pm (EST). Orders placed after this time cannot be delivered using same day service. Orders will be delivered between 2pm and 6pm. Please ensure you are available to sign for your order. If the driver is unable to obtain a signature, a customer service representative will call to arrange another delivery, which will be subject to a fee.

 

Alaska, Hawaii,*

 

Next Day

$50.00

 

Second-day

$30.00

 

*Ground and Saturday delivery not available 

7. TRACKING

To ensure the security of your delivery, we do not provide tracking numbers. However we will provide a link for you to track the progress of your package in your shipment confirmation email. An email confirmation is automatically emailed to once your purchase has been shipped.

Please note that packages can only be intercepted by a Christian Louboutin online representative. For security reasons, we cannot reroute your package to a new address. Should you not be available to sign for your package, we can arrange a will call at your local UPS facility on your behalf.

Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by calling 1.888.8LOUBIS OPTION 2 (1-888-856-8247 #2) or by sending an email to eboutique.usa@christianlouboutin.fr.

8. PURCHASING

Based on availability orders can be placed online directly though Christian Louboutin.com or by contacting one of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S. for delivery to clients in the U.S. , including Alaska and Hawaii. We are unable to deliver online purchases to other places at this time, but invite our clients to reference our store locator.

9. PRODUCT AVAILABILITY

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain styles. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders.

9.1. Pre-Orders

Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment time frames. We will inform you if for any reason your order fulfillment is delayed or cannot be completed. Please note that your credit card will be charged in full only once your order is shipped to you; however, a $0.00 or $1.00 authorization may be held on your credit card until that time. Orders are processed and delivered Monday through Friday, excluding holidays (unless Saturday Delivery is your chosen shipping method).

10. ACCOUNT

10.1. Creating an account

You can register for an online account by clicking here or one of our online boutique customer service representatives can create an account for you while placing your order.

10.2. Managing your account

When you log in to your account, you will be able to do the following:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Store alternative addresses (for shipping to family members and friends!)
  • Stay updated on events and New Collections by subscribing to our newsletter

10.3. Forgotten Passwords

If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration. Click here to receive a new password. Once you have successfully logged back into your account you may change your password.

11. CHANGES/CANCELLATIONS

Please be advised that if you wish to cancel or modify your order, please send an email as soon as possible to eboutique.usa@christianlouboutin.fr. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing we cannot guarantee the purchase can be cancelled or modified.

12. PRICING

Prices displayed on the Christian Louboutin website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled. You agree that the risk of loss or damage to products you order from this website passes to you on delivery of the products, provided that we have received payment in full for the products.

13. PAYMENT

Christian Louboutin accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

14. SALES TAX

State laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence. Sales tax is added on all merchandise delivered to the following states: Georgia, California, Illinois, Florida, New Jersey, New York, Nevada and Texas. Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout. The actual sales tax will be calculated when your order is placed and may vary from the estimated tax.

14.1. Important Sales Tax Information for Colorado Customers

Christian Louboutin is not obligated to, and does not, collect Colorado sales tax. Your purchase is subject to Colorado sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The State of Colorado requires that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and to pay tax on those purchases. Retailers that do not collect Colorado sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Colorado Department of Revenue's website, www.taxcolorado.com. Retailers that do not collect Colorado sales tax are required by law to provide the Colorado Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Colorado Department of Revenue.

15. CARE

15.1. Our red soles…

Please be advised that the red soles of our shoes will become worn. Do not worry as this is not a defect of the shoe and is expected to happen from use.

We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.

General care for all leathers:

  • Keep leather surface clean and dry using a dry, soft cloth.
  • Always store your footwear away from light and heat.
  • Protect leather goods from rain and humidity.
  • When not in use, store your footwear in the Christian Louboutin dust bag provided.
  • Avoid contact with abrasive surfaces.

16. SIZING INFORMATION

Sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but should you have additional questions, please contact our experienced customer service for assistance at 1-888-856-8247 or customerservice.usa@christianlouboutin.fr

16.1. Size Guide: Womens

16.2. Size Guide: Mens

17. REPAIRS

Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists.

Leather Spa
55 West 55th St,
New York New York, 10019
Tel: 212.262.4823
Fax: 212.262.4780
Email: info@leatherspa.com

Santana Creative Ltd
2900 Rowland Rd
Raleigh, NC, 27616
Tel: 919.521.8485
Fax: 919.278.7674
Email: customerservice@santanacreative.com

Pasquale Shoe Restoration
5616 San Vincente Blvd,
Los Angeles, CA, 90019
Tel: 323.936.6883
Email: contact@pasqualeshoerepair.com

Nicks Custom Boots & Shoe Repair
167 Dupont Street,
Toronto, ON M5R 1V5
Tel: 416.924.5930
Email: info@nickscustomboots.com

Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.

18. AUTHENTIC CHRISTIAN LOUBOUTIN GUARANTEE

Christian Louboutin sells its quality products though www.Christianlouboutin.com, its stores and select retailers. We cannot guarantee merchandise purchased from other sources will not be counterfeit, tampered with, second-hand or of other doubtful origin. All other websites with the name of CHRISTIAN LOUBOUTIN are illegal and may sell counterfeited products. We invite you to check the list of our worldwide stock list in the “Our boutiques” section of the site to verify the list of our official retailers. To know more about our anti-counterfeiting programs please visit http://stopfake.christianlouboutin.com/

19. GIFT-WRAP

All Christian Louboutin.com orders are shipped with our standard shoe box and red tissue paper. We are also pleased to offer complimentary gift wrap. Please select this option and the style of wrapping paper you desire at the time of checkout.

20. ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.