For all inquiries regarding Products and orders placed on the Site, please contact us at 1.888.8LOUBIS (1-888-856-8247) or via email at [email protected].

Please note we are available Monday-Friday from 9AM-6PM (ET) excluding holidays, and Saturdays from 9AM-5PM (ET), excluding holidays.

This section provides the terms and conditions under which the Company accepts returns (the “Return Policy”) and exchanges (the “Exchange Policy”) of Products purchased on the Site. As an initial matter, please note that Products purchased on the Site cannot be returned or exchanged at any of the Christian Louboutin retail boutiques.

Further, any item listed as “Final Sale” (or similar) on the Site cannot be returned and is therefore, excluded from our Return Policy and Exchange Policy. For avoidance of doubt, any services purchased through the Site are excluded from the Return Policy and Exchange Policy. Finally, please note the special requirements applicable to returns and exchanges of Beauty Products (defined below) set forth in Section 4. All personalized products are final sale. There are no returns, refunds or exchanges for your Christian Louboutin Product that has been personalized.

For Site purchases, the Company will accept returns within 30 days from the date of delivery (i.e., your return shipment must be postmarked within 30 days from receipt of your order), subject to your compliance with all requirements of this Return Policy. Products must be received in their original condition and accompanied by the original receipt or a printed version of your order confirmation email. For footwear Products, the return must include the original shoe box, dust bag, heel taps, and adhesive sole tags.

We strongly advise all customers to check the Products thoroughly upon delivery and before removing any tags (including the clear adhesive sole tag, if applicable) and before disposing of any original packaging. For any discrepancies with your order, please contact us immediately at the contact information provided in these Terms of Sale.

All shoes must be tried on for fit and size on clean, carpeted surfaces until you are sure that you will be keeping them. Our red soles are very delicate, and we cannot accept returns on shoes that appear worn or damaged in any manner. To reiterate, the red sole must be in perfect condition for a return to be accepted. Returning shoes with soles that appear damaged may result in a refurbishment fee or the return may be refused, in our sole discretion. We thank you for your understanding.

Upon receipt of the returned Product, the Company will examine the Product for compliance with this Return Policy. The Company reserves the right to refuse any return that does not meet the requirements of this Return Policy, and you agree that all such decisions will be made by the Company in its sole discretion. If your return is not accepted, it will be sent back to you and a refund will not be granted.

 3.2. Return Instructions

 Instructions for returning Products are as follows (they are also included with each shipment):

• Log into your account or search for your purchase within the ‘Returns’ section on the website.
• Select the items you wish to return and follow the prompts to complete your request.
• Once confirmed, you may email or print your prepaid UPS return label for shipment. This must be initiated within the 30-day window.
• Include the original receipt. Alternatively, you may print and include your order confirmation email.
• For footwear Products, ensure that the clear adhesive sole tags are attached and include the original shoe box, dust bag, and heel taps. For other Products, ensure that all aspects of the Product are included and that all tags are attached. Products shall be returned with all related accessories included when the customer opened the parcel.
• Do not use the Christian Louboutin shoe box as a shipping box. Please place in an appropriate shipping box and affix our prepaid return label.
• Keep a record of your tracking number.
• Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com). Do not use a drop box location.

The Company will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen, mishandled or damaged during shipment. Please keep all tracking details for your records.

3.3. Refunds and Processing Time

Every effort will be made to ensure a prompt refund and an email notification will be sent once your return has been processed. If your return is accepted, a credit in the amount of your original purchase price (minus shipping costs) will be issued to your original form of payment. Shipping costs are non-refundable. The credit will typically be posted to your account within ten (10) business days from our receipt of the returned products, although the timing can vary for various reasons, and we shall have no liability for any such delays. For example, depending on your financial institution, it may take additional time for the credit to post to your account.

 3.4 Exchanges

For Site purchases, the Company will accept exchanges within 30 days from the date of delivery (i.e., your return shipment must be postmarked within 30 days from receipt of your order), subject to your compliance with all requirements of our Exchange Policy. Unless stated otherwise in this Section 3.4, all terms and conditions applicable to returns in Section 3.1 apply to exchanges as well. Please note we cannot process exchanges for Products purchased via PayPal.

Our Exchange Policy is limited to one-time direct exchanges. A direct exchange is an exchange for a different size of the same Product, or for another Product of the exact same value. Exchanges are subject to availability at the time of processing. We will do our best to ensure your request is satisfied, but we cannot make any guarantees in that regard. Should the requested item not be available to fulfill your exchange, a credit in the amount of the original purchase price (minus shipping costs) will be issued to your original form of payment. Shipping costs are non-refundable.

Please follow all of the procedures and requirements in Section 3.2 to return the Product, except that you must indicate that you are requesting an exchange rather than a refund where prompted. Upon receipt of the Product, the Company will examine the Product for compliance with this Exchange Policy. If your exchange is not accepted, it will be sent back to you and the exchange will not be processed. If your exchange is accepted, the replacement item that you requested will be shipped to you. We offer free ground shipping for the replacement Product. Please contact an online representative to confirm your exchange request by calling 1.888.8LOUBIS (1-888-856-8247) or via email at [email protected].  

Alternatively, in lieu of an exchange you may submit a new order for the Product that you would like and submit the purchased Product as a return. If the return is accepted, your original purchase price will be refunded to the original form of payment. If the right size, style, or color is not available online, please contact us for further assistance.

For online purchases, Christian Louboutin will accept merchandise in its original condition for an exchange when accompanied by the original receipt. Returned merchandise must include the original shoe box, dust bag, and heel taps, and must be returned to us within 30 days from the date of delivery (i.e. your return shipment must be postmarked within 30 days from receipt of your order).

Please follow all of the procedures and requirements above to return your merchandise to our facility. We can facilitate a one-time direct exchange on an order upon request. A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. We offer free ground shipping on your exchanged item(s). Please contact an online representative to confirm your exchange request by calling 1.888.8LOUBIS (1-888-856-8247) or via email at [email protected]. 

Please note we cannot facilitate a direct exchange on a PayPal transaction.

All personalized products are final sale. There are no returns, refunds or exchanges for your Christian Louboutin product that has been personalized.

Alternatively, you may submit a new order as your exchange, and your original purchase will be refunded to the original form of payment. If the right size, style, or color is not available online, please contact us for further assistance.

4.1. Shipping

All orders for Christian Louboutin Beauté Products (“Beauty Products”) totaling $100.00 or less will be shipped via UPS SurePost, unless an expedited shipping option is selected at checkout. SurePost does not require a signature upon delivery and is delivered to you via USPS. Any orders exceeding $100.00 will be shipped via UPS ground with a signature required, as per our standard policy. If a fragrance is in your order, it will automatically be shipped UPS ground due to shipment restrictions and guidelines. All purchases will have tracking information sent via email once the order is processed for shipment.

4.2. Return Policy

For Site purchases, the Company will accept returns and exchanges of Beauty Products subject to the Return Policy and Exchange Policy set forth in Section 3, provided, however, that Beauty Products must be (i) completely unused, (ii) returned in their original packaging, and (iii) shipped back in their original delivery box. Otherwise, you may follow the instructions for returns and exchanges provided in Section 3.

For security reasons, Christian Louboutin online purchases will require an adult signature upon delivery. All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package. Christian Louboutin cannot be responsible for unanticipated delays.

All orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing that day. Orders placed after 2:00 p.m. (EST) will generally begin processing the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

Effective July 1st. 2022, Colorado has enforced a state-imposed delivery fee of $0.27 on all deliveries by a motor vehicle to any address in the state.

All orders are subject to review and Christian Louboutin reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes. Order processing time begins as soon as the order is submitted, but may take up to 24-48 business hours should we need to reach out for additional verification.

The aforementioned processing does not apply when placing a pre-order as your card details are stored for the specific order being placed, so payment can be collected once the allocated stock is enabled and ready to ship. When placing a pre-order with us, you acknowledge and consent to this.

To ensure the security of your delivery, we do not provide tracking numbers. However, we will provide a link for you to track the progress of your package in your shipment confirmation email. An email confirmation is automatically emailed to you once your order has been shipped.

For security reasons, we cannot reroute your package to a new address after it has been shipped. Should you not be available to sign for your package, we can arrange a Will Call at your local UPS facility on your behalf. Only a representative of the Company has the authority to arrange a will call pick-up for you. Please contact us if this is needed.

For security reasons, most online purchases require an adult signature upon delivery. The Company assumes no responsibility after a package has been signed for. All risk with respect to the order passes to you at this time. It is not required that the cardholder sign for the package. Anyone at your requested shipping address over the age of 18 is acceptable. Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately.

All purchases are shipped via UPS. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package. The Company cannot be responsible for unanticipated delays by the carrier.

Christian Louboutin assumes no responsibility after a package has been signed for. It is not required that the cardholder sign for the package, but rather anyone at your requested shipping address over the age of 18. Once you have received your order, if you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by calling 1.888.8LOUBIS (1-888-856-8247) or by sending an email to [email protected].

The Company only sells products on the Site to adults in the United States for delivery in the United States. If you are under the age of majority in your jurisdiction of residence, you may not place an order or provide any information to the Company through the Site. If you reside outside the United States, please use the version of the Christian Louboutin website applicable to your jurisdiction of residence or contact us for assistance.

If you wish to place an order on

the Site, you will be asked to supply certain information relevant to your order, including information about your method of payment (such as your payment card number and expiration date), your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT CARD OR OTHER PAYMENT METHOD UTILIZED IN CONNECTION WITH ANY ORDER.

You further agree to provide current, complete, and accurate information for all orders placed on the Site. You agree to promptly update your account and other information, as applicable, so that we can complete your order and contact you as needed. By submitting any information in connection with an order, you grant to the Company the right to provide such information to third parties for purposes of facilitating the completion of orders placed by you.

You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price in effect when such charges are incurred including, without limitation, all shipping and handling charges. You remain solely responsible for any taxes that may be applicable to your orders. Further, it is your responsibility to ascertain and obey all applicable local, state, federal, and international laws in regard to the receipt, possession, and use of any Product purchased from the Site. By placing an order, you represent that the Products ordered will be used only in a lawful manner. Any offer for any Product made on the Site is void where prohibited.

Reference to any Product on the Site does not guarantee that it will always be available or that it will be available in your particular location. In addition, certain Products displayed on the Site may have limited quantities and, as such, may not always be available. Although we make every effort to keep sufficient stock of items listed on the Site, can sell out of certain styles. Furthermore, the Company reserves the right to alter, modify, add or discontinue completely any of the Products on the Site, temporarily or permanently, at any time, without notice and without liability. If we are out of stock on an item that you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide up orders.

9.1. Pre-Orders

When you pre-order a product, please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment time frames. We will inform you if for any reason your order fulfillment is delayed or cannot be completed. Please note that your credit card will be charged in full only once your order is shipped to you; however, a $0.00 or $1.00 authorization may be held on your credit card until that time.

Orders are processed and delivered Monday through Friday, excluding holidays (unless Saturday Delivery is your chosen shipping method).

To place an order, you must create an account on the Site. Please refer to the Terms of Use for more information on the account creation process and your responsibilities with respect to your account.

Prices displayed on the Site are quoted in U.S. dollars. While we try to ensure that all prices on the Site are accurate, errors may occur. If we discover an error in the price of the Product you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you within 48 hours, we will treat the order as cancelled.

Christian Louboutin accepts the following forms of payment for online purchases:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay

We are legally required to charge applicable sales tax in certain U.S. states. Some states also assess sales tax on shipping and handling charges. These taxes will be automatically calculated and added to your order during checkout.

The actual sales tax will be calculated when your order is placed and may vary from the estimated tax.

14.1. Important Sales Tax Information for Colorado Customers

Christian Louboutin is not obligated to, and does not, charge for Colorado sales tax. Your purchase is subject to Colorado sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. The State of Colorado requires that the taxpayer file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed and to pay tax on those purchases. Retailers that do not collect Colorado sales tax are obligated to provide purchasers an end-of-year summary of purchases in order to assist purchasers in filing their tax report. Details of how to file this return may be found at the Colorado Department of Revenue's website, www.taxcolorado.com. Retailers that do not collect Colorado sales tax are required by law to provide the Colorado Department of Revenue with a report of the total amount of all of your purchases at the end of the year above certain thresholds set by the Colorado Department of Revenue.

 Effective July 1st. 2022, Colorado has enforced a state-imposed delivery fee of $0.28 on all deliveries by a motor vehicle to any address in the state.

All orders are subject to review. The Company’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted. Various administrative steps are required before your order can be accepted, including verification of your information, payment authorization, and confirmation of the price and availability of the Product in your order (collectively, “Processing”). The Company reserves the right to request additional identification information or shipping details prior to accepting an order. 

We reserve the right to refuse service or cancel or modify orders and shall have no liability to you other than refunding your order, if applicable. Without limiting the foregoing, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to supply only part of an order and or to divide orders into multiple shipments. Purchase of our merchandise for resale or any other commercial purpose is not authorized. We reserve the right to limit or prohibit orders that appear to be placed by unauthorized dealers, resellers or distributors, and to cease doing business with such customers, with no further notice.

Processing for orders placed on a business day before 2:00 p.m. (ET) will generally begin that day. Processing for orders placed after 2:00 p.m. (ET) will generally begin the next business day. Processing for orders placed on weekends or holidays will generally begin processing on the next business day.

Sizing information will be noted in the description for each item. We’ve provided this reference to help you find the best fit, but should you have additional questions, please contact our experienced customer service team for assistance at 1-888-856-8247 or [email protected]

Women size guide

Men size guide

Unisex size guide

Our red soles…

Please be advised that the red soles of our shoes will become worn. Do not worry as this is not a defect of the shoe and is expected to happen from use.

We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.

General care for all leathers:

• Keep leather surface clean and dry using a dry, soft cloth.
• Always store your footwear away from light and heat.
• Protect leather goods from rain and humidity.
• When not in use, store your Prodct in the Christian Louboutin dust bag provided.
• Avoid contact with abrasive surfaces

16.1 Recommendations

Should you need to repair or refurbish an item purchased online, we are happy to suggest the following repair specialists.

Leather Spa
55 West 55th St,
New York New York, 10019
Tel: 212.262.4823
Fax: 212.262.4780
Email: [email protected]

Rago Brother's Shoe & Leather Repair
142 Speedwell Avenue
Morristown, NJ 07960
Tel: 973,-539.7949
Email: [email protected]

Santana Creative Ltd
2900 Rowland Rd
Raleigh, NC, 27616
Tel: 919.521.8485
Fax: 919.278.7674
Email: [email protected]

Pasquale Shoe Restoration
5616 San Vincente Blvd,
Los Angeles, CA, 90019
Tel: 323.936.6883
Email: [email protected]

Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.

Christian Louboutin sells its quality products though www.Christianlouboutin.com, its stores and select retailers. We cannot guarantee merchandise purchased from other sources will not be counterfeit, tampered with, second-hand or of other doubtful origin. All other websites with the name of CHRISTIAN LOUBOUTIN are illegal and may sell counterfeited products. We invite you to check the list of our worldwide stock list in the Store Locator section of the site to verify the list of our official retailers. To know more about our anti-counterfeiting programs please visit https://stopfake.christianlouboutin.com/.

All orders are shipped with our standard shoe box and red tissue paper. We are also pleased to offer complimentary ribbon as a gift wrap option. Please select this option at the time of checkout.

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

These Terms and Conditions of Sale (“Terms of Sale”) apply to your purchase of any products or services (collectively, the “Products”) on or through the U.S. version of the Christian Louboutin website (https://us.christianlouboutin.com/) (the “Site”). These Terms of Sale represent a binding contract between you and Christian Louboutin LLC (the “Company,” “we,” “us,” or “our”). If you reside outside of the U.S. and are using a different version of the Christian Louboutin website, different terms and conditions of sale may apply.

By placing an order for any Products on the Site, you expressly represent that you (i) are legally competent to enter into this agreement, (ii) are above the age of majority in your jurisdiction of residence, and (iii) agree, without limitation or qualification, to these Terms of Sale. If you do not agree to be bound by these Terms of Sale, you may not place an order.

Although housed in a separate document, these Terms of Sale are part of our Terms and Conditions of Use (“Terms of Use”), which govern your use of the Site more generally. The Terms of Use are available here. Please carefully read the Terms of Use. Among other provisions, the Terms of Use include an arbitration requirement and class action waiver which, subject to limited exceptions, requires you to arbitrate claims you may have against us (including claims related to the purchase of Products) on an individual basis.