Step out in the sun with our new Ecom Exclusive Collection!

topbox2

FAQ

Once you have chosen your item or selected your size, add the product to your Shopping Bag by clicking “ADD TO BAG.” To begin the checkout process, click “ORDER” under the Shopping Bag tab. Here you can edit your shopping bag and review your purchase, then click “PROCEED TO CHECKOUT.”

  1. Log in to your account, create a new account, or checkout as a Guest.
  2. Follow the instructions as prompted through checkout.
  3. Complete the Billing information including the correct name, address and phone number of the cardholder.
  4. Ship to the Billing address or select “SHIP TO AN ALTERNATE ADDRESS” and complete the Shipping information. Please note that Christian Louboutin reserves the right to ship the order to the billing address.
  5. Complete the payment information using either a Credit Card or Paypal.
  6. Review your order and press Submit.

Unfortunately the online boutique is unable to accept international credit cards at this time. Your billing information and shipping information must be within the region you are shopping in. For example, all orders on CL Canada must have Canadian billing and shipping details, and the same respectively for CL United States. However, we do accept PayPal for your convenience.

Please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to cancel or amend your online order as soon as possible.

Order processing typically begins once the purchase is submitted. Therefore, it is not guaranteed that we will be able to accommodate your request.

The $1 charge is actually a temporary pre-authorization from your credit card company/financial institution, which allows your card to be charged for the full amount when your purchase is completed. Pre-authorizing your card $1 prevents a larger monetary hold against your account while the order is pending review. Once the purchase has been confirmed and processed, the pending $1 charge will be automatically reversed.

Mainland U.S. (shipped via UPS and UPS SurePost)

  • Ground - FREE (3-5 business days)
  • Second Day - $30.00 (2 business days)
  • Next Day - $50.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)
  • Saturday Delivery $70.00 - Packages arrive on Saturday, provided your order is placed before 2 pm (EST) on Friday
  • Same Day Delivery $75.00 - only available for Manhattan, Monday through Friday, provided your order is placed before 12 pm (EST)
  • Same Day orders are delivered between 2pm and 6pm, and must be signed for upon delivery. If the driver is unable to obtain a signature, a customer service representative will call to arrange another delivery, which will be subject to a fee.

Alaska, Hawaii *Ground and Saturday delivery not available.

  • Second Day - $30.00 (2 business days)
  • Next Day - $50.00 Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

Canada (shipped via UPS)

  • Standard - FREE (2-6 business days)
  • Expedited - C$25.00 (2 business days)
  • Express - C$35.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

Northwest Territories, Nunavut, Nova Scotia *Standard not available.

  • Expedited - C$25.00 (2 business days)
  • Express - C$35.00 - Packages arrive within 1 business day, provided your order is placed by 2pm (EST)

All Ground and Expedited orders require an adult signature upon delivery. Beauty orders totaling less than $100 and shipped via UPS SurePost are delivered through USPS and will not require a signature (currently offered for US purchases only).

Same Day Delivery is available only for US clients within Manhattan on Monday through Friday, provided the order is placed before 12 pm (EST).

The delivery cost is $75.00. Same Day orders are delivered between 2pm and 6pm, and must be signed for upon delivery. If the driver is unable to obtain a signature, a customer service representative will call to arrange another delivery, which may be subject to a fee.

Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package.

For security purposes, Christian Louboutin online orders are subject to thorough address verification. Therefore, once an order has shipped we are unable to make changes to the delivery address. If the address contains an error, please contact us via phone at +1-888-856-8247, as soon as possible.

Order processing begins as soon as the order is submitted. All orders are subject to review and Christian Louboutin may request additional identification information, which may take up to 24-48 in addition to your shipping time.

A shipping confirmation will be sent via email, which will allow you to track your package once your order is dispatched from our warehouse

If delivery of your order is unsuccessful, please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to arrange a will call at a local facility where you can pick up your package at a more convenient time.

Please note that the pick-up location is predetermined by the shipping address zip code and the package will only be held for 5 business days. UPS requires a government issued photo ID and the name on the package must be the person picking it up.

Christian Louboutin online boutiques only ship within the countries offered when selecting your region by clicking on the flag icon. All orders placed online within a selected region can only be billed and shipped to respective addresses; they cannot be processed internationally. All of our freestanding boutiques are able to ship domestically and to some countries internationally. Please use our Store Locator to find the boutique closest to you.

Christian Louboutin accepts the following forms of payment for online purchases: Visa, MasterCard, American Express, and PayPal. Christian Louboutin gift cards can only be used at our freestanding boutiques. Unfortunately, we do not accept pre-paid cards or manage multiple forms of payment for online purchases.

Your credit card is charged in full once your order is processed for shipment. However, a $0.00 or $1.00 authorization may be held on your account until that time.

Unfortunately, we are unable to process multiple forms of payment for online purchases.

US state laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence.

Christian Louboutin is registered to collect sales and use taxes in all states which impose such a tax.


Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout. The actual sales tax is calculated when your order is placed and may vary from the estimated tax.

Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable. PST, GST and HST are not applied to other Canadian taxes. Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus shipping. PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer. All taxes are calculated and listed separately and a sum value is indicated under Tax.

Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 30-days from delivery. Returned merchandise must be accompanied by the order Invoice, the original shoe box, dust bag, heel taps, and adhesive sole tags.

Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.

A direct exchange can only be facilitated for a different size of the same style, or for another item of the exact same value. An exchange is subject to availability of the requested item at the time of processing and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. All exchange orders are shipped via free ground shipping. Please note we cannot facilitate a direct exchange on a PayPal transaction. An exchanged order can only be returned for a refund.

Please follow these steps to return/exchange your online order:

  1. Log into your Christian Louboutin Online Account. On the Orders page, find the order you would like to return and click Create Return.
  2. If you checked out as a guest, create your return here by entering the email address on the original purchase and the order number.
  3. Select the item you wish to return and identify a return reason. If prompted, provide additional details regarding the return in the comment field. Once submitted, an RMA will be created and a confirmation will be sent to the email address on the original purchase. Download and Print the pre-paid return label.
  4. Affix the label to your Shipping Box; if using the original packaging be sure that the original label is fully removed or covered. Do not send shoes back with the Christian Louboutin box exposed.
  5. Drop your package off at a local UPS staffed location and obtain a receipt with a copy of the tracking number.
  6. To Exchange for a different item or size, please return your original merchandise as per the above instructions and place a new order at your convenience. You will receive a refund for the returned merchandise once the item(s) has been received by our fulfillment center.
  7. Direct Exchanges are subject to availability but can be requested by contacting an online sales associate at +1-888-856-8247

A refund is issued within 14 business days from the date the package arrives at our warehouse. You will be notified via email once the credit has been processed. It may take additional business days for the credit to post to your account depending on your financial institution.

Shipping charges on your original order are non-refundable. We offer free return shipping with use of our prepaid return label.

  1. Sizing advice for Christian Louboutin shoes vary from style to style. Generally our shoes run true to size but as everyone’s feet differ, sizing preference depends solely on the wearer.
  2. The most common misconception when purchasing Christian Louboutin shoes is that a larger size will increase the width of the toe box and decrease the tightness of the material; when in actuality, going up in size only affects the length.
  3. Please keep in mind that none of our shoes are pre-stretched, but the majority of our materials will open up over time. After multiple wears, most materials will stretch and form to the shape of the wearer's foot, forming the perfect fit.
  4. To assist with sizing differences, our online sp
  5. ecialists try on each style and provide general sizing advice on our website. Once you click on a product, you can find “Fit Suggestions” to the right side, above the size chart. To the left, the “Size Guide” shows direct conversions to Louboutin sizing.
  6. We provide these references to help you find the best fit, but should you have additional questions, please contact our experienced Client Services team for assistance at +1-888-856-8247, or you can email customerservice.usa@us.christianlouboutin.com for US and customerservice.ca@us.christianlouboutin.com for CA.

Size Guide: Womens

Size Guide: Mens

If the item you are interested in is sold out online, please contact us at +1-888-856-8247, or by sending an email to customerservice.usa@us.christianlouboutin.com, for US clients, or to customerservice.ca@us.christianlouboutin.com for CA clients, and a representative will check stock availability at our Christian Louboutin freestanding boutiques.

Please note, our freestanding boutiques have different ordering and return policies than Christianlouboutin.com. All of our boutiques are able to ship domestically and to some countries internationally. Please inquire with a boutique directly for specific purchase and shipping policies that may apply.

If a size is currently sold out but expected to be replenished online, you can subscribe via email to receive notification once the item becomes available. Notifications do not hold or reserve stock. To locate an item at a Christian Louboutin boutique, please contact client services at +1-888-856-8247.

We give our clients the opportunity to reserve an item before it becomes physically available online. The item is reserved for you and then charged and shipped automatically when the stock arrives at our warehouse.

Pre-ordered items must be charged and shipped separately. Please note that product arrival dates are estimates and are not guaranteed due to varying production and shipment timeframes.

Once you sign into your Christian Louboutin Online Account, styles can be added to and removed from your Wishlist. Items on your Christian Louboutin Wishlist are not reserved but styles will remain visible as long as they are available online. Send a hint to your family or friends by sharing your Wishlist through one of our social media icons.

Our trademark red soles are created by applying lacquer on top of classic European beige leather soles. Please be advised that the red sole will become worn, revealing the natural color of the European sole underneath.

The red wearing off is not a defect and is expected to happen with use. If you are unhappy with the natural wear of our soles, they can be repainted with our signature red color. This is not an in-house service, however, we recommend several cobblers that have perfected these techniques as well as others to recover our soles.

General care advice:

  • Always store your Christian Louboutin products away from light and heat.
  • Protect leather goods from rain and humidity.
  • When not in use, store your footwear in the Christian Louboutin dust bag provided.
  • Avoid contact with abrasive surfaces.

We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.

While we currently do not provide in-house repair services, we recommend several high-quality cobblers that have perfected these techniques. Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists:

  • Leather Spa 55 West 55th St, New York, New York, 10019
  • Tel: 212.262.4823
  • Fax: 212.262.4780
  • Email: info@leatherspa.com
  • Rago Brother's Shoe & Leather Repair 142 Speedwell Avenue, Morristown, NJ, 07960
  • Tel: 973.539.7949
  • Email: info@ragobrothers.com

Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.

If you would like advice on repair services, please contact the Client Services team at customerservice.usa@christianlouboutin.fr, for US clients, and customerservice.ca@christianlouboutin.fr, for CA clients.

Spare parts, such as heel taps and spikes, are typically included with your purchase. Should you require additional spare parts for your Christian Louboutin product(s), please contact the Client Services team at customerservice.usa@christianlouboutin.fr, for US clients, and customerservice.ca@christianlouboutin.fr, for CA clients. Please note that not all spare parts are able to be ordered.

Our boutiques showcase selected products at markdown twice a year. We cannot confirm the dates or styles, however, if you are interested in being updated,

Please use our Store Locator and email your closest boutique!

Our very first outlet has opened August 2020! It is in Cabazon, California.

Please use our Store Locator for more information. All products purchased from our Outlet are final sale – no refunds, exchanges, or credits are issued.

Please use our Store Locator to find your nearest Christian Louboutin Boutique. Please note, we only list our freestanding boutiques and concessions; we are unable to provide a worldwide list of our wholesale partners.

Please use our Store Locator, which allows you to select from the following categories to find which boutique(s) carry the item(s) you are looking for:

  1. Women
  2. Men
  3. Handbags
  4. Beauty

Online

To stay up-to-date on everything Christian Louboutin, subscribe to our “Newsletter” through your account.

Social Media

Follow @Louboutinworld on the following social media channels:

Use the hashtag #LouboutinWorld or #LouboutinHomme when wearing Monsieur Louboutin’s creations!

Boutiques

To receive new arrivals from your local boutique, please contact us at customerservice.usa@us.christianlouboutin.com, for US clients, and customerservice.ca@us.christianlouboutin.com, for CA clients, to be added to their new arrivals lists.

For employment opportunities at Christian Louboutin, please visit our Christian Louboutin LinkedIn page. Alternatively, you can email your resume directly to ResumesTHEAMERICAS@us.christianlouboutin.com.

Currently our wholesale team is not accepting new partners. You are welcome to email a presentation of your business to us at customerservice.usa@us.christianlouboutin.com for our US clients, and customerservice.ca@us.christianlouboutin.com for our CA clients. A representative will forward it to the wholesale department for future consideration.

Our company is persistently combating the distribution of counterfeit Christian Louboutin products.

Our legal team has a “zero tolerance” policy and has successfully removed countless websites selling counterfeit and infringing Christian Louboutin merchandise. Despite our constant efforts, websites appear and disappear every day. Therefore, we suggest you protect yourself by purchasing only via authorized retailers or directly with us.

To find out more about our anti-counterfeiting initiatives, please visit our Stopfake dedicated page.

If you are in need of further assistance, please contact our dedicated Client Services team (known internally as the Loubi Angels), and they will be more than happy to provide you with the exceptional customer service Christian Louboutin is known for!

Our team can be reached by phone at +1 888 856 8247 (1888-8LOUBIS), or by email at customerservice.usa@us.christianlouboutin.com for US clients, and customerservice.ca@us.christianlouboutin.com, for CA clients.

Our return policy is still extended to 30 days; once your boutique re-opens, you have 30 days from that date to mail-in or visit for an exchange, store credit, or refund. If you have any questions regarding the extended policy or boutique re-opening dates, please contact our Client Service team.

Kindly contact our Client Service team for updates, as they can try their best to confirm if your package dispatched from the boutique prior to temporarily closing.

Our call center unfortunately is unable to receive packages, however, with some boutiques reopening, they may be able to help. For the best assistance, kindly contact our Client Services team for assistance. If you already mailed something out, we suggest tracking your package to ensure it can be returned to sender until we re-open.

Our website is operating business as usual! If you have any questions or concerns, kindly contact our Client Services team for assistance.