Our trademark red soles are created by applying lacquer on top of classic European beige leather soles. Please be advised that the red sole will become worn, revealing the natural color of the European sole underneath.
The red wearing off is not a defect and is expected to happen with use. If you are unhappy with the natural wear of our soles, they can be repainted with our signature red color. This is not an in-house service, however, we recommend several cobblers that have perfected these techniques as well as others to recover our soles.
General care advice:
- Always store your Christian Louboutin products away from light and heat.
- Protect leather goods from rain and humidity.
- When not in use, store your footwear in the Christian Louboutin dust bag provided.
- Avoid contact with abrasive surfaces.
We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance.
While we currently do not provide in-house repair services, we recommend several high-quality cobblers that have perfected these techniques. Should you need to repair or refurbish an item purchased online we are happy to suggest the following repair specialists:
West 55th Street
New York, New York, 10019
Tel: 212.262.4823
Fax: 212.262.4780
Email: [email protected]
Rago Brother's Shoe & Leather Repair
142 Speedwell Avenue
Morristown, NJ, 07960
Tel: 973.539.7949
Email: [email protected]
Santana Creative Ltd
2900 Rowland Road
Raleigh, NC, 27616
Tel: 919.521.8485
Fax: 919.278.7674
Email: [email protected]
Pasquale Shoe Restoration
5616 San Vicente Blvd
Los Angeles, CA, 90019
Tel: 323.936.6883
Email: [email protected]
Please note Christian Louboutin has made these recommendations solely as a courtesy to those wishing repair our products. Consumers who make use of these locations have the sole responsibility for evaluating the suitability of the locations, their operations and the results of any repairs conducted thereby. Christian Louboutin assumes no responsibility or liability related thereto and makes no representation or warranty regarding, and does not endorse or approve, these repair specialists, or any of the products or services they offer.
If you would like advice on repair services, please contact our Customer Service from Monday to Friday, 9AM to 6PM (EST) and Saturday from 10AM to 6PM (EST).
Spare parts, such as heel taps and spikes, are typically included with your purchase. Christian Louboutin is committed to become a more sustainable brand and reducing waste with materials. If your style requires maintenance, we kindly ask you to contact our Customer Service from Monday to Friday, 9AM to 6PM (EST) and Saturday from 10AM to 6PM (EST).
Please note that not all spare parts are able to be ordered.
Christian Louboutin does not offer product warranties (except where prohibited by local regulations). Repairs may be considered gratis, if confirmed by our Christian Louboutin Care & Repair team.
Generally, our factory includes one to two Christian Louboutin dust bags per style. Two dust bags are included for styles in delicate fabrics, such as strass, glitter and pony hair. Additional dust bags can be requested should by contacting our Customer Service from Monday to Friday, 9AM to 6PM (EST) and Saturday from 9AM to 5PM (EST).
Shoe boxes are made per pair during production and unfortunately, we are unable to provide additional shoe boxes upon request.